A class action complaint was filed against Delta Airlines in the United States District Court of the Northern District of Georgia. This comes after more than 3,000 complaints against the airline were made. The suit is centered around the airline mishandling refunds, forcing travelers to take on significant expenses for rebooking flights, accommodations, and other travel-related costs. Passengers were also separated from their luggage, leaving those vulnerable without necessary medication, clothes, and personal belongings.
Delta has been criticized over the massive flight disruption caused by the global CrowdStrike outage in July. While most other airlines recovered quickly from the July 19th tech outage, thousands of Delta passengers were left stranded.
Alongside the progressing class action suit against Delta, The U.S. Department of Transportation is investigating why Delta failed to recover as quickly as their other competitors. They will also be examining the Atlanta based companies’ customer service, calling it “unacceptable”. Delta plans to proceed with legal action against CrowdStrike and Microsoft.
This blog is intended to provide information to the general public and to practitioners about developments that may impact Oregon class actions.
