South by Southwest (“SXSW”) agreed to settle a class action lawsuit stemming from their no-refund policy for their COVID-19 cancelled festival in 2020. SXSW refused to provide refunds to pass holders and offered pass holders tickets for up to $30 for upcoming events in 2021, 2022, or 2023 or a 50% discount if ticket bought at entry. SXSW cited financial concerns for the company due to the COVID-19 restrictions on events.

The lawsuit claims that about 80% of pass holders took the option which came along with a release of claims against SXSW. Those pass holders who did not defer their tickets to a future year in the prior option will receive a refund of 40% of the total amount paid. Affected passholders can opt out by December 20, 2021.