Southwest Airlines is facing two potential class action lawsuits in California due to problems faced by customers in December 2022 as a result of cancelled flights. The suits claim that Southwest knew that given the circumstances their flight schedule was non-operational and would lead to cancellations but still allowed customers to book flights and/or change flights.
The lawsuits allege that Southwest Airlines was not transparent about the operational failures during the December 2022 holiday season which led to more than 15,000 flight cancellations. The suits further allege that Southwest Airlines’ software technology for scheduling was inadequate and left itself vulnerable to bad weather issues.
The lawsuits seek monetary compensation for those who had problems with their flights including those whose holidays were negatively impacted or cancelled.
This blog is intended to provide information to the general public and to practitioners about developments that may impact Oregon class actions.